Frequently Asked Questions
How long will my order take to arrive?
Orders for in-stock items will ship the next business day.
- USPS Priority Mail usually takes 1-3 business days.
- USPS First Class usually takes 2-5 business days.
- USPS Priority Mail International will vary greatly by location.
I think my shipment may be lost, can you help?
Lost shipments are actually pretty rare. If you're still seeing updates in the tracking, the order is not lost. It may have been routed incorrectly, but it's still in the system. When an order is lost, the tracking updates will inexplicably stop completely. If the package is simply late, USPS will note this in the tracking. If you see "Arriving Late" in the tracking, this means the postal service is aware of the delay and is a very good indicator that the package is not lost.
It's not uncommon for international packages to be held in customs for a month or more.
The tracking says delivered, but I didn't receive it. How do we resolve this?
Our default shipping method is USPS, so please check wherever you normally receive mail. We use small envelopes and boxes that easily fit within most mail boxes. If it's not there, check with your neighbors to see if they may have received it.
Please allow 2-3 additional business days for the package to arrive. If it doesn't arrive after that, contact us.
Do you have a phone number?
No, we do not have a public phone number. The best and fastest way to reach us is via email. We are very responsive to our email and contact form. If you'd like to speak by phone, just send us your phone number with a message asking us to call you.
The device you sent doesn't fit. Is my vehicle different?
We are very careful to ensure our devices fit vehicles perfectly. In nearly every case of this issue, the customer has either ordered the wrong device or is mistakenly trying to install the device in the wrong location.
First, double-check to make sure you have ordered and received the correct device. If you have ordered a harness for a 2015-2020 F-150, look at the harness guide carefully. Match your switch design first and don't just look at the switch location. This is a very common mistake.
Once you've verified that you have the correct device, please review our installation instructions carefully. If you have a device that installs into the back of the switch, make sure you are trying to install the device into the back of the auto start/stop switch and not a nearby switch. The engine start/stop switch (ignition switch) is also a popular choice, but none of our devices install there.
If you're still having an issue, please contact us. We'll make sure you have the correct device and help you get it installed.
I installed your device, but it isn't working. What should I try?We fully test each device before it is shipped. While it's not impossible for damage to occur during shipping or installation, it is highly unlikely. If you haven't already, please return to the product page for the device and make sure you've ordered and received the correct device for your vehicle. Next, click the "Installation" tab and double-check the installation instructions. It's a very common customer mistake to install a device in the wrong location. Several vehicles have multiple places where the device will connect, but it must be installed into location for which it is designed. Also, please make sure you understand the auto start/stop symbols as they are sometimes counterintuitive. The symbol with the slash through it usually doesn't mean "OFF" as most would assume. On the Subarus for example, the white auto start/stop symbol with the slash means start/stop is "ON", but not all conditions required for activation are met.
If you're still having an issue, please contact us. An actual expert who knows exactly how to help get everything working perfectly will respond.
Some unrelated vehicle feature doesn't work. How do I fix it?
We are very careful to keep our designs simple and avoid the potential for negative side effects. While it would be great if our device could prevent any and all future vehicle issues, that unfortunately isn't realistic. The vehicle maintenance and repair industry were busy well before our device existed because sometimes vehicles simply have problems.
In nearly every case of a random vehicle problem, the resolution ends up being completely unrelated to our device. Perhaps one of the only exceptions is if a wiring harness is damaged during installation. Wire harnesses are tough, but not indestructible. Care should be taken to avoid sharp bends or pulling the wires from the terminal housings. Also, be mindful that vehicles vibrate, so you want to avoid sharp areas that could rub a hole through the wire insulation.
What if I only occasionally want to use my vehicle's auto start/stop feature?That's the beauty of the Autostop Eliminator. It's an intelligent device that knows when to intervene and, more importantly, when not to intervene. If you press the button to re-enable auto start-stop, the Autostop Eliminator will not interfere with the vehicle's default auto start-stop technology behavior.
Why do you not offer diagnostic port devices for GM vehicles?
On a GM vehicle, there isn't a great way to keep auto start-stop disabled via the diagnostic port without serious negative side-effects. Competitors that offer AFM/DFM/Start-Stop diagnostic port devices for the diagnostic port are keeping the vehicle in diagnostic mode 100% of the time. This has the major downside of suppressing the malfunction indicator lamp (check-engine light). In other words, you may have a major problem, but the you'll never know because the device is forcing the check-engine light OFF. We've also heard of issues with airbags not deploying in accidents when these devices are installed. If that weren't bad enough, these competing devices more than triple the battery consumption on the vehicle when the vehicle is not in use. If the vehicle isn't driven frequently, the device must be removed or else the battery will be drained.
You don't have to take our word for it. Test it. We did. Sure, our GM devices take a little more effort to install, but the end result is much better. From the vehicle's perspective, it can't tell the difference between our device and a manual press of the auto start-stop button. That's how we avoid any negative side-effects.
Do you offer a device for my vehicle?Our website is kept up-to-date with our current offerings. However, we're working very hard to expand our selection. If your vehicle has a button or touchscreen option to turn of auto start/stop, and you're willing to drive to Fairmont, WV to let us look at your vehicle, contact us.
How long can the vehicle be off before it forgets my preference?
Each time the button is pressed, the preference is saved to internal memory. The preference will persist in memory, with or without power, for about 20 years. With each button press, the memory is rewritten and the 20-year life resets. In the very unlikely event that your preference is lost, it defaults to the OFF setting until the next time the button is pressed, and the preference is rewritten.
What about that other approach I saw online?
The hacks we've seen on social media simply do not work correctly. The creators usually just want views, likes, shares, or subscriptions without regard for the quality of their approach. For your convenience, we review these hacks and post our thoughts on our Autostop Start Stop Hacks Blog.
Is the installation difficult?Installation difficulty depends on the vehicle and experience of the installer. In most cases, installation is very easy and takes only a few minutes. Most of our products have step-by-step installation videos on the product page. On the product page, just scroll down and click the Installation tab.
Does this product void my vehicle's warranty?
While there are start/stop devices in existence that reprogram and have the potential for warranty concerns, ours is not one of them. The Autostop Eliminator doesn't make any changes to your vehicle and therefore it can't void your warranty or any portion of your warranty. It's no different than using a phone charging cable because it doesn't modify the vehicle.
In the United States, the Magnuson-Moss Warranty Act offers consumer protection that prevents a manufacturer from denying a warranty claim simply due to the existence of an aftermarket component. The burden of proof is on the manufacturer to prove that the aftermarket component caused the failure. (International buyers will need to check their local laws.)
With that said, being on the correct side of the law doesn't always prevent a service manager who doesn't understand our device or know how it works from being difficult. For routine dealer visits, we usually recommend just avoiding the discussion. If you're not having a problem, there's nothing to gain by advertising that you have an aftermarket accessory. If you're having an issue with the vehicle, especially if it's start/stop or infotainment related, it's a good idea to remove the device beforehand to avoid giving a dealership tech something to blame.
Is this legal for on-road use on emissions-controlled vehicles?
Check your local laws, but in the United States the product is legal. The Autostop Eliminator simply leverages the existing shut-off button built into the vehicle. The function provided is offered as a convenience to prevent a driver from having to press the auto start-stop button after each ignition cycle.